The following information constitutes our privacy notice. In this document, “we”, “our”, or “us” refer to Formadrain Inc.
Our registered office is at 10121 Parkway, Montreal, QC H1J 1P7. We are a company registered in Canada.
This is a notice to inform you of our policy regarding all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means to collect, store, transfer, use or otherwise act on information.
We take the protection of your privacy and confidentiality seriously. We understand that you are entitled to know that your personal data will not be used for any purpose unintended by you and will not accidentally fall into the hands of a third party.
We undertake to preserve the confidentiality of all information you provide to us and hope that you reciprocate.
Our policy complies with applicable law, including that required by the EU General Data Protection Regulation (GDPR).
The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website or otherwise.
Personal information we may process
We process data, whether personal data or not, only to the extent necessary for us to provide our clients with our services and for other agreed purposes.
Often, we may aggregate information in a general way and use it to provide class information. If we use it for this purpose, you as an individual will not be personally identifiable.
Personal information that we may process may include the following:
If you are a client, personal information may include your identity and contact information, information about your family members, and financial information.
We may also process information deemed to be “special category” information, such as your race or ethnic origin, and information about criminal records.
In most cases, your personal data will have been provided to us by you. However, with your consent, or if it is necessary in order to provide you with our services, we may have obtained your personal data from a third-party source.
We may collect information about you from a variety of sources. This includes information we collect directly from you; information we collect when you visit our sites, view our online content or use our mobile applications or other services; and information we collect about you from other sources.
Information we collect directly from you
We collect information directly from you when you choose to call or email us, participate in our offers, register on our websites or in our mobile applications, or otherwise provide information directly to us. The following are examples of information we may collect directly from you:
- Email address
- Postal address
- Telephone and/or mobile number
- Date of birth
- Demographic information
- Payment information (such as a debit card) and bank account details
- Future communication preferences
- Telephone number and recordings when you call our office
Information we collect when you visit our sites, view our online ads or promotions, or use our mobile applications or other services
- Information about your device browser and operating system.
- IP address
- Web pages you view
- Links you click
- Company’s emails you open
Information we collect from other sources
We may obtain information about you from other sources, including publicly available sources, such as the Land Registry, social media platforms or referral agents, etc. Examples of information we may collect from other sources are:
- Postal address
- Email address
- Date of birth
- Publicly observed activities or information made available by you to the public, such as blogs, videos, internet postings, and user generated content
How we use this information
We use the information we collect to provide you products, offers and services, to deliver to you, advertisements, offers or other content tailored to your interests, and to conduct other business operations. The following are examples of how we may use the information we collect:
- Answer your questions or respond to your requests.
- Develop new products and services.
- Enroll you in contests, programs, or offers that you request.
- Protect against or identify possible fraudulent transactions.
- Send you email and/or postal messages with information about our and others’ content we think may be of interest to you.
- Telephone you about our and others’ content we think may be of interest to you.
- Develop and provide marketing tailored to your interests, including interest-based marketing.
- Personalize your experience on our websites by presenting products and information tailored to you.
- Analyze the use of, and develop, our products, services and marketing.
- Enforce our Terms and Conditions and otherwise manage our business.
We will only process your information in pursuance of our legitimate interest. If we receive any requests related to, for example, a product or service, a call-back, or specific marketing materials; we will use your personal information to fulfil your request. Where we need to manage your account and protect you against or identify possible fraudulent transactions, we will do so in accordance with our legal obligation placed on us under law. We will seek consent from you if we need to process your data solely identified purposes. To ensure meaningful consent is obtained from you, we will provide you with reasonable notice ensuring that your consent is provided on an informed basis.
Related third party information
We may process your personal data if you have a personal or business connection with any of our clients or suppliers. For example, you may be a family member, business partner, other adviser, supplier or transaction counterparty.
The data we process may include contact information, information about your business activities, and financial information such as that relating to income and expenses.
We may be given your personal data by our clients or suppliers, or by third parties acting on the instructions of a client or a supplier.
Specific Uses of Information You Provide to Us
Communicating with you
When you contact us, whether by telephone, through our website or by email, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our business. We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high-quality service.
Dealing with complaints
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
If the complaint relates to information on our website and we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate. If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
We may compile statistics from information relating to complaints to assess the level of service we provide, but not in a way that could identify you or any other person.
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalized experience, and the website owner with statistics about the actions you have taken.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
- to track how you use our website
- to record whether you have seen specific messages we display on our website
- to provide a consistent personalized experience across our site
- to record your answers to surveys and questionnaires on our site while you complete them
- to record the conversation thread during a live chat with our support team
Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information that could identify your location, such as your IP address. We also record information reported by the software you are using to browse our website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data could possibly be used to identify you personally, even if you are not signed in to our website. However, our policy is not to use such data for the purpose of personal identification.
Disclosure and Sharing of Your Information
Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use. No such information is personally identifiable to you.
Third party advertising on our website
Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.
We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.
Data may be processed outside the European Union
Our websites are hosted in U.S.A.
We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.
Accordingly, data obtained within the UK or any other country could be processed outside the European Union.
Management of Your Information
Access to your personal information
- At any time, you may review or update personally identifiable information that we hold about you.
- To obtain a copy of the information we hold about you, please contact us.
- After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
Removal of information
If you wish us to remove personally identifiable information from our website, you should contact us.
This may limit the service we can provide to you.
Verification of your identity
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
- to provide you with the services you have requested;
- to comply with other law, including for the period demanded by our tax authorities;
- to support a claim or defense in court.
You can find further information about our complaint handling procedure by contacting us by email.
If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
Compliance with the law
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.